Terms & Conditions | Unique Experience Gifts from NajZážitky.sk

General terms and conditions of the experience agency NajZážitky.sk

Terms & conditions

GENERAL TERMS AND CONDITIONS – for multi-purpose vouchers

(hereinafter referred to as "Terms and Conditions")

I. Basic provisions

1. These general terms and conditions (hereinafter referred to as the " Terms and Conditions ") are in accordance with the provisions of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the " Civil Code "), Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended (hereinafter referred to as the " Consumer Protection Act ").

Enjoy Group sro , with registered office at: Námestie Š. Moysesa 42/14, 974 01 Banská Bystrica, Company ID: 46 668 659, Tax ID: 2023508234, VAT ID: SK2023508234, registered in the Commercial Register of the District Court of Banská Bystrica, section: Sro, file no. 22182/S, email: obchod@najzazitky.sk, tel. no.: +421948392388 (hereinafter referred to as the " operator ").

2. These terms and conditions govern the mutual rights and obligations between the operator and the person concluding the contract (hereinafter referred to as the " Orderer ") via the web interface located on the website available at the internet address www.najzazitky.sk and (hereinafter referred to as the " online store ").

3. The holder of the voucher is the customer or a third party designated by him, for whose benefit the voucher was acquired and who can use the voucher for the purpose of performing the service offered in the online store (hereinafter referred to as the " voucher holder ") and to whom all rights and obligations arising from these terms and conditions are transferred from the customer.

4. The service provider is a person providing services/experiences and related services after redeeming a voucher for a specific service, and who offers services through an online store (hereinafter referred to as the " service provider ").

5. A performance is a good/service/other performance ("experience") provided by a performance provider (other than the operator) to the customer or voucher holder.

5. The voucher is either:

A voucher for a specific service is a multi-purpose gift voucher with a unique security code and a validity period of one year, entitling its holder to use related services or third-party services to the extent specified on the voucher or accompanying documents (terms for using the experience); given that the voucher can be exchanged free of charge during its validity for any other service provided by another service provider that is offered in the online store upon its use, a voucher for a specific service is considered a multi-purpose gift voucher;
A universal gift voucher is a multi-purpose gift voucher with a unique security code, a validity period of one year and a value in EUR, entitling its holder to use third-party services or products offered in the online store upon its redemption (hereinafter collectively referred to as the " voucher "). The voucher can be transferred to another person.

7. Voucher redemption is the reservation of a specific service published in the online store for a specific place and time via the security code indicated on the voucher from a specific service provider, and the reservation of the performance of a specific service.

8. Payment for a voucher is a monetary payment that the operator has received for a voucher before redeeming the voucher from the customer based on an order, i.e. for a voucher ordered and paid for by the customer, which he transfers (to the extent and time agreed between the operator and the third party) to the provider of the service in the event of the performance of the service (hereinafter referred to as " payment for the voucher ").

9. The provisions of the Terms and Conditions are an integral part of the contract. Different arrangements in the contract take precedence over the provisions of these Terms and Conditions.

10. These terms and conditions and the contract are concluded in the Slovak language.

II. Information on performance and prices

1. Information about the performance, including the prices of the voucher for an individual performance and related services and its main conditions and features, is provided for each individual performance offer (in the form of experiences) that are available for selection in the online store catalog. The prices of the voucher are listed including applicable taxes. The tax document is issued by the performance provider in the event that the voucher is used and the performance is performed. The operator is authorized by the provider with whom it has a contract to collect the price for the performance from the customer.

2. All presentations of services/experiences and related services placed in the online store catalog are of an informative nature and the operator is not obliged to conclude a contract regarding this service/experience.

III. Order and conclusion of the contract, voucher

1. The costs incurred by the customer when using distance communication means in connection with the conclusion of the contract (costs of Internet connection, costs of telephone calls) shall be borne by the customer himself.

2. The customer places the voucher order in the following ways:

through your customer account, after prior registration in the online store,
by filling out the order form without registration and completing other required actions required by the online store.

3. When placing an order, the customer selects a voucher, the number of vouchers, the payment method (an unregistered person fills in the billing and delivery details) and the method of delivery of the voucher.

5. Immediately after receiving the order, the operator will send the customer a confirmation of receipt of the order to the email address that the customer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of the contract. The contract is concluded only after the operator has received the order. The notification of receipt of the order is delivered to the customer's email address. This confirmation is considered to be the conclusion of the contract. The confirmation is accompanied by the operator's current business terms and conditions. The contract is concluded by the operator's confirmation of the order to the customer's email address.

6. In the event that the operator cannot meet any of the requirements specified in the order, it will send the customer an amended offer to his email address. The amended offer is considered a new draft contract and the contract is concluded in such a case by the customer's confirmation of acceptance of this offer to the operator at his email address specified in these terms and conditions.

7. All orders accepted by the Customer are binding. The Customer may cancel the order until the Customer receives a notification of acceptance of the order from the Operator. The Customer may cancel the order in writing, by notification delivered to the Operator's email address specified in these Terms and Conditions.

8. In the event that there is an obvious technical error on the part of the operator when indicating the price of the voucher in the online store or during the ordering process, the operator is not obliged to deliver the voucher to the customer for this clearly erroneous price, even if the customer has been sent an automatic confirmation of receipt of the order in accordance with these terms and conditions. The operator shall inform the customer of the error without undue delay and shall send him an amended offer to his email address. The amended offer shall be considered a new draft contract and the contract shall be concluded in such a case by confirmation of acceptance by the customer to the operator's email address.

9. The voucher is delivered in electronic form to the customer's specified email address or in a gift box for a special fee, by correspondence through a third party ensuring the delivery of the voucher in paper form, in both cases after the voucher price has been credited to the operator's bank account. The operator is not responsible for late delivery that is not its fault. In the case of paper delivery, the voucher is delivered within the deadline according to the delivery alternative listed directly on the website.

10. The relationship between the customer or a third party designated by him (voucher holder) and the service provider is a separate legal relationship. The operator acts as an intermediary for a specific service provider who is an interested party. When implementing the service itself, the rules of implementation are governed by the rules and instructions specified by the service provider (e.g. age, health and other restrictions or conditions). The service provider may require special documents to enable participation in the service, to implement the service. The voucher holder who has redeemed it and reserved the service is obliged to appear at his own expense on the agreed date at the place of performance of the experience. Before redeeming the voucher, the voucher holder shall identify himself with a valid voucher code and, if applicable, other documents issued by the operator. In case of failure to comply with the instructions and conditions of the service provider for the performance of the service, it will not be possible to perform the service (experience) and the provision of the service may be cancelled/interrupted without any right to a refund or a second chance to perform the service. If the voucher holder does not arrive at the place of performance on the date specified in the reservation, he/she is not entitled to a refund or a second chance to perform the service.

11. The Operator is not responsible for the proper and timely performance provided by the performance provider nor for any damages incurred by the customer or a third party.

12. The holder of the voucher shall exercise the claims arising from the purchased voucher through the online store and the performance shall be provided by the provider of the performance at the place and time of the performance purchased on the basis of the voucher. The operator shall fulfill the contract and contractual obligations by delivering the voucher.

13. The voucher is valid for twelve months from the date of issue or until the operator and the holder/orderer agree on its extension. The operator may require an administrative fee for any extension of the voucher validity. The voucher must be redeemed via the online store during the voucher validity period, unless otherwise stated. The validity of the voucher is fixed and cannot be extended. In the event of non-use/non-redeemment of the voucher, the orderer or voucher holder is not entitled to a refund for unused services/performances, unless expressly stated otherwise in these terms and conditions. After the time specified on the voucher has expired, the right of the orderer and/or holder to redeem and therefore perform the voucher ceases.

14. The voucher cannot be cancelled, except in the cases of withdrawal specified in these terms and conditions.

15. Voucher exchange – the customer or voucher holder has the right to exchange a voucher (voucher for a specific service) that has not been reserved or applied for a service, for a voucher for another service specified at the time of exchange in the online store. The voucher exchange will be carried out via the online store interface. Exchange is possible for another voucher at the same or lower price than the price of the original voucher at the time of its acquisition (however, the difference in price is not refunded). In case of interest in exchange for a voucher at a higher price/value, the voucher holder applying for the exchange will pay the difference between these prices, to which the rest of these terms and conditions shall apply accordingly.

16. Reservation of the performance date – the voucher can be redeemed by making a reservation via the reservation form in the online store during the validity of the voucher, no later than one month before the expiry of the voucher. The voucher holder is not entitled to reserve the voucher for a date that occurs after the expiry of the voucher.

IV. Customer account

1. Based on the customer's registration in the online store, the customer can access his customer account. From his customer account, the customer can order vouchers. The customer can also order vouchers without registration.

2. When registering for a customer account and ordering vouchers, the customer is obliged to provide all data correctly and truthfully. The customer is obliged to update the data provided in the user account in the event of any change. The data provided by the customer in the customer account and when ordering vouchers is considered correct by the operator.

3. Access to the customer account is secured by a username and password. The customer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The operator is not responsible for any possible misuse of the customer account by third parties.

4. The Customer is not entitled to allow third parties to use the customer account.

5. The operator may cancel the user account, especially if the customer no longer uses his user account, or if the customer violates his obligations under the contract or these terms and conditions.

6. The Customer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the operator's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

V. Payment terms

1. The customer can pay the price of the voucher and any costs associated with the delivery of the voucher in the following ways:

by bank transfer to the operator's bank account,
cashless payment card,
cash on delivery upon receipt of the voucher (when ordering in paper form).

2. Together with the price of the voucher, the customer is obliged to pay for the voucher in paper form if he has ordered delivery of the voucher also in paper form.

3. In the case of payment via a payment gateway, the buyer shall proceed according to the instructions of the relevant electronic payment provider:

card payment (Visa and Mastercard)

- - - Pay with a card that is allowed for online payments. The transfer is encrypted and secure. You can also save the card in your account settings for future payments. To pay online, the card must be issued in the EU.

payment via bank buttons ( Payment via an online payment gateway is always made almost immediately. )

GENERAL TERMS AND CONDITIONS – for adventure stays with a fixed date
- - - Tatra banka - online payment for clients of Tatra banka, as
    - Slovenská sporiteľňa - online payment for clients of Slovenská sporiteľňa, as
    - Payment process using bank buttons
      - After adding goods to the cart, the customer can choose from the bank buttons depending on the bank in which the account is opened. After selecting payment using the bank button, the customer is redirected to the website of the bank in which the account is opened. The banking service provider then invites the customer to log in to their Internet banking account, in which they confirm payment for the service they have chosen on the e-shop. After payment, the customer is redirected back to the website of the online store, where they can verify whether the transaction went through properly.

Everfin

Payment by transfer to the operator's notified bank account

Payment by benefit voucher

Cash on delivery

- - - A voucher delivered in paper form can be ordered with cash on delivery, and the voucher will be delivered according to the selected method of transport and after payment, the paper voucher will be handed over to the carrier.

4. In the case of cashless payment, the customer's obligation to pay the price is fulfilled at the moment the relevant amount is credited to the operator's bank account.

5. Payment of the price before performance is not an advance payment.

6. The voucher (in the case of ordering in paper form) is delivered to the ordering party:

to the address specified in the order and
via postman/courier services

7. The choice of delivery method is made when ordering a voucher.

8. If the operator is obliged to deliver the voucher to the place specified by the customer in the order in paper form, the customer is obliged to accept it upon delivery. If, for reasons on the customer's part, it is necessary to deliver the voucher repeatedly or in a different way than specified in the order, the customer is obliged to pay the costs associated with repeated delivery or. costs associated with a different method of delivery.

VI. Withdrawal from the contract

1. The customer who has concluded a contract outside his business activity as a consumer has the right to withdraw from the contract.

2. If the contract is concluded remotely (through an online store) and the legally required facts are met, the customer has the right to withdraw from the contract without giving a reason and without any penalty.

3. The withdrawal period is 14 days.

from the conclusion of the contract.

4. In order to comply with the withdrawal period, the customer must send any unambiguous statement expressing his will to withdraw from the contract within the period specified in these terms and conditions. To withdraw from the contract, the customer may use the sample withdrawal form provided by the operator. The customer shall send the withdrawal from the contract to the operator's email or delivery address specified in these terms and conditions. The operator shall confirm receipt of the form to the customer without delay.

5. The customer who has withdrawn from the contract is obliged to destroy the original voucher made in paper form within 14 days of withdrawal from the contract. For the avoidance of doubt, the voucher becomes invalid after the withdrawal takes effect. The operator will return all payments received from him (to the extent of the withdrawal) within 14 days of the date of receipt of the notice of withdrawal from the contract.

VII. Rights arising from defective performance

SCOPE OF APPLICATION OF THE COMPLAINTS PROCEDURE

1. The provisions of this Article apply exclusively to natural persons who, when concluding and performing the contract, were not acting within the scope of their business, employment or profession (hereinafter referred to as the " consumer ").

COMPLAINT

1. If a defect occurs in the performance and related services, the customer is entitled to claim/claim the defect exclusively with the performance provider.

2. In order to make a claim for performance under the contract concluded between the customer and the operator, i.e. if a defect occurs in the operator's performance (hereinafter also referred to as a " defect "), the customer is entitled to claim the defect (hereinafter also referred to as a " complaint "). The written claim contains in particular:

1. identification data of the ordering party, including name, surname, address of the place of delivery of the voucher;
2. precise and unambiguous identification of the voucher that is the subject of the complaint,
3. detailed description of the defect in performance,
4. the choice of a claim for defects according to these conditions,
5. date of writing the complaint and the customer's handwritten signature,

3. If the customer does not exercise the choice of claim under these terms and conditions within the scope of the complaint, the operator is entitled to decide on the choice of claim itself.

METHOD OF FILING A COMPLAINT AND PLACE FOR FILING IT

4. The customer is entitled to file a complaint by sending a written complaint to the address of the operator's registered office specified in the basic provisions of these general terms and conditions or by email sent to the email address: obchod@najzazitky.sk.

LIABILITY FOR PRODUCT DEFECTS

5. The operator is liable for defects in the service (performance) and for defects in the voucher consisting of incorrect data provided on the voucher upon its receipt by the buyer.

COMPLAINT DEADLINE

6. The customer is obliged to file a complaint without undue delay after discovering a defect, but no later than the expiry date of the voucher, otherwise the rights from liability for defects will lapse.

COMPLAINT HANDLING METHOD

7. The operator is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of filing the complaint. In justified cases, no later than 30 days from the date of filing the complaint (hereinafter referred to as the " Complaint Handling Period ").

8. If it is a defect that can be removed, the customer has the right to have it removed free of charge, in a timely and proper manner.

VIII. Delivery

1. The Parties may deliver all written correspondence to each other via electronic mail.

2. The Customer shall deliver correspondence to the Seller to the email address specified in these Terms and Conditions. The Operator shall deliver correspondence to the Customer to the email address specified in his customer account or in the order.

IX. Personal data

1. Information on personal data protection can be found in a separate document - Personal Data Protection Policy, which is located on the online store's website.

2. The customer acknowledges that after the completion of an order, the operator may send the customer an invitation to leave a review of the purchased product or service. In the event that the customer provides such a review, the customer's data (name or username, review text, rating) may be processed and shared with Google LLC as part of the Google Customer Reviews programme and displayed via a structured XML feed within Google Search and other Google services. Details on the processing of personal data in connection with reviews are set out in the Personal Data Protection Policy published on the online store's website.

X. Out-of-court dispute resolution

1. The Slovak Trade Inspection, with its registered office at PO BOX 29, Bajkalská 21/A, 827 99 Bratislava, internet address: https://www.soi.sk/sk, is responsible for the out-of-court resolution of consumer disputes arising from a concluded contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes.

2. The European Consumer Centre Slovak Republic, with its registered office at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic, internet address: http://www.evropskyspotrebitel.sk is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

XI. Final provision

1. All agreements between the contracting parties shall be governed by the law of the Slovak Republic. If the relationship established by the contract contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This shall not affect the rights of the consumer arising from generally binding legal regulations.

2. The operator is not liable for damages that he/she did not cause.

2. The Operator is not bound by any codes of conduct in relation to the Client.

3. All rights to the website, in particular copyright to the content, including the layout of the website, photos, films, graphics, trademarks, logos and other content and elements, belong to the operator. It is prohibited to copy, modify or otherwise use the website or part of it without the consent of the operator.

4. The operator is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. When using the online store, the customer may not use procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.

5. Contractual documentation, including terms and conditions, is archived by the operator.

6. The operator may change or supplement the text of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous text of the terms and conditions.

These terms and conditions are valid from the date of their approval by the Buyer, unless otherwise agreed in writing.

GENERAL TERMS AND CONDITIONS – for adventure stays with a fixed date

I. Basic provisions

Enjoy Group sro , with registered office: Námestie Š. Moysesa 42/14, 974 01 Banská Bystrica, Company ID: 46 668 659, Tax ID: 2023508234, VAT ID: SK2023508234, registered in the Commercial Register of the District Court of Banská Bystrica, section: Sro, file no. 22182/S, email: obchod@najzazitky.sk, tel. no.: +421948392388 (hereinafter referred to as the “ operator ”)

2. These terms and conditions govern the mutual rights and obligations between the operator and the person concluding the contract (hereinafter referred to as the " Orderer ") via the web interface located on the website available at the internet address www.najzazitky.sk (hereinafter referred to as the " online store ").

3. The holder of the voucher is the customer or a third party designated by him (specified in the order), for whose benefit the voucher was acquired and who may use the voucher for the purpose of providing accommodation (hereinafter referred to as the " voucher holder ") and to whom all rights and obligations arising from these terms and conditions are transferred from the customer. The accommodation voucher cannot be transferred to another person and the right to use the accommodation is reserved for the customer or the person specified by him in the order (guest).

4. The accommodation provider is a person providing accommodation and related services and is listed on the voucher, ensuring the smooth operation of accommodation facilities and the accommodation and related services ordered therein (hereinafter referred to as the " accommodation provider ").

5. A voucher is a document with a unique security code and a time validity entitling its holder – exclusively the customer or exclusively the guest specified in the order – to present himself to the accommodation provider so that the latter, based on the voucher, can provide the services paid for by the customer – accommodation and related services to the extent specified on the voucher or accompanying documents at the accommodation provider specified on the voucher (hereinafter referred to as the “ voucher ”). An integral part of the voucher are the conditions for the use of accommodation and related services at the accommodation provider.

6. Payment for a voucher is a monetary payment that the operator has received from the customer as a 100% deposit for the stay based on the order and payment for the voucher, i.e. for a voucher ordered and paid for by the customer (hereinafter referred to as " payment for the voucher ").

7. The provisions of the Terms and Conditions are an integral part of the contract. Any different arrangements in the contract shall take precedence over the provisions of these Terms and Conditions.

8. These terms and conditions and the contract are concluded in the Slovak language.

II. Information about accommodation and prices

1. Information about accommodation, including the prices of individual accommodation vouchers and related services and their main conditions and features, are listed for individual accommodation options available in the online store catalog. Voucher (accommodation) prices are listed including applicable taxes, except for accommodation tax. The tax document is issued by the operator in the event that the voucher is used, at the time and in accordance with applicable legal regulations within the scope of the order, i.e. within the scope of accommodation and related services, which, due to their nature, are a natural part of the tourism service (e.g. catering if it is stated that it is included in the price of accommodation and to what extent; access to the accommodation facility's own wellness center. For the avoidance of doubt, the price of the voucher does not include any other services (unless explicitly stated there), such as, in particular but not exclusively, parking fees, accommodation tax, fees for additional persons, fees for pets if permitted by the accommodation rules, or other services that were not pre-ordered by the customer, and these are paid by the customer or a third party (guest) separately directly to the accommodation provider, based on a separate contractual relationship.

2. All presentations of accommodation and related services placed in the online store catalog are of an informative nature and the operator is not obliged to conclude a contract regarding this accommodation.

3. The accommodation rules and complaints rules of the individual accommodation facility are accessible on the relevant website of the accommodation provider and the customer undertakes to familiarize himself with the aforementioned documents and follow them, as well as to familiarize himself with them to the guest, who undertakes to familiarize himself with the aforementioned documents and follow them.

III. Order and conclusion of the contract, voucher

2. The customer places the voucher order in the following ways:

through your customer account, after prior registration in the online store,
by filling out the order form without registration and completing other required actions required by the online store.

3. When placing an order, the customer selects accommodation or a voucher for a specific accommodation with a fixed date, the number of vouchers, indicates whether the accommodation will be used by the customer or a guest, and provides their name and surname, payment method (unregistered persons fill in billing and delivery details) and the method of delivery of the voucher.

4. Before sending the order, the customer is allowed to check and change the data entered in the order. The customer sends the order to the operator by clicking on the " Send order" button and then agrees to the payment obligation . The data provided in the order is considered correct by the operator. The condition for the validity of the order is the completion of all mandatory data in the order form and the customer's confirmation that he has read these terms and conditions and that he acknowledges the processing of personal data, as well as that he has read the accommodation rules of the accommodation provider and the complaints policy of the accommodation provider. For the avoidance of doubt, the current accommodation rules and complaints policy are accessible to the customer and the designated guest by a direct link to the accommodation provider's website within the order interface. The customer undertakes to ensure that a third party other than the customer (the guest indicated by name and surname in the order) becomes familiar with the accommodation rules and complaints policy of the relevant accommodation provider.

5. Immediately after receiving the order, the operator will send the customer a confirmation of receipt of the order to the email address that the customer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of the contract. The contract is concluded only after the operator has received the order. The notification of receipt of the order is delivered to the customer's email address. This confirmation is considered to be the conclusion of the contract. The confirmation is accompanied by the operator's current business terms and conditions, a link to the accommodation rules and the accommodation provider's complaints policy. The contract is concluded by the operator's confirmation of the order to the customer's email address.

7. All orders accepted by the Customer are binding. The Customer may cancel the order until the Customer receives notification of acceptance of the order from the Operator. The Customer may cancel the order in writing, by notification delivered to the Operator's email address specified in these Terms and Conditions.

8. In the event that there is an obvious technical error on the part of the operator when indicating the price of accommodation in the online store or during the ordering process, the operator is not obliged to provide the customer with a voucher for this clearly erroneous price, even if the customer has been sent an automatic confirmation of receipt of the order in accordance with these terms and conditions. The operator shall inform the customer of the error without undue delay and shall send him an amended offer to his email address. The amended offer shall be considered a new draft contract and the contract shall be concluded in such a case by confirmation of acceptance by the customer to the operator's email address.

9. The voucher is delivered in electronic form to the customer's specified email address or in a gift box for a special fee, by correspondence through a third party ensuring the delivery of the voucher in paper form, in both cases after the voucher price has been credited to the operator's bank account (all bank fees or fees for payment service providers are borne in full by the customer). The operator is not responsible for late delivery that is not due to its fault. In the case of paper delivery, the voucher is delivered within the time limit according to the delivery alternative specified directly on the website.

10. The relationship between the customer or a third party (guest) designated by the customer who uses other special services from the accommodation provider is a separate legal relationship. The operator acts as a provider of performance, through the relevant accommodation provider, but not for performances ordered directly from the accommodation provider directly at the place of accommodation or in a manner other than through an online store.

11. The operator is not responsible for the proper and timely performance provided by the accommodation provider nor for any damages incurred by the customer or a third party (guest).

12. Claims arising from the purchased voucher shall be asserted exclusively by the customer or the guest designated by him (voucher holder) with the accommodation provider.

13. The voucher is valid for the exact date (time) of accommodation at the accommodation provider, i.e. within the scope and time specified on the voucher and according to other conditions. The validity of the voucher is fixed, i.e. the date of stay is fixed and it is not possible to extend, change, exchange, or exchange it. In the event of non-use of the performance (accommodation) based on the voucher within the binding and fixed date specified on the voucher, the customer or voucher holder is not entitled to a refund for unused services, unless expressly stated otherwise in these terms and conditions.

14. The voucher cannot be cancelled unless otherwise stated. The voucher can be cancelled according to the conditions stated in the online interface – in the order form when ordering a voucher for a fixed accommodation date, where the dates of accommodation (for which cancellation is/is not possible) and the cancellation time before arrival at the accommodation are stated. Cancellation/change of the accommodation date is either free of charge or in the amount of 100% of the voucher/accommodation price.

IV. Customer account

4. The Customer is not entitled to allow third parties to use the customer account.

5. The operator may cancel the user account, especially if the customer no longer uses his user account, or if the customer violates his obligations under the contract or these terms and conditions.

V. Payment terms

1. The customer can pay the price of the voucher and any costs associated with the delivery of the voucher in the following ways:

by bank transfer to the operator's bank account,
cashless payment card.

2. Together with the price of the voucher, the customer is obliged to pay for the voucher in paper form, if he has so decided.

3. In the case of payment via a payment gateway, the customer shall proceed according to the instructions of the relevant electronic payment provider.

card payment (Visa and Mastercard)

- - - Pay with a card that is allowed for online payments. The transfer is encrypted and secure. You can also save the card in your account settings for future payments. To pay online, the card must be issued in the EU.

payment via bank buttons ( Payment via an online payment gateway is always made almost immediately. )

- - - Tatra banka - online payment for clients of Tatra banka, as
    - Slovenská sporiteľňa - online payment for clients of Slovenská sporiteľňa, as
    - Payment process using bank buttons
      - After adding goods to the cart, the customer can choose from the bank buttons depending on the bank in which the account is opened. After selecting payment using the bank button, the customer is redirected to the website of the bank in which the account is opened. The banking service provider then invites the customer to log in to their Internet banking account, in which they confirm payment for the service they have chosen on the e-shop. After payment, the customer is redirected back to the website of the online store, where they can verify whether the transaction went through properly.

Everfin

Payment by transfer to the operator's notified bank account

Payment by benefit voucher

4. In the case of cashless payment, the customer's obligation to pay the price is fulfilled at the moment the relevant amount is credited to the operator's bank account.

5. The voucher (in the case of ordering in paper form) is delivered to the ordering party:

to the address specified in the order and
via postman/courier services

6. The choice of delivery method is made when ordering a voucher.

7. If the operator is obliged to deliver the voucher to the place specified by the customer in the order in paper form, the customer is obliged to accept it upon delivery. If, for reasons on the customer's part, it is necessary to deliver the voucher repeatedly or in a different way than specified in the order, the customer is obliged to pay the costs associated with repeated delivery or. costs associated with a different method of delivery.

8. If payment is not made on time according to the conditions specified when ordering, the contractual relationship between the customer and the operator will terminate.

VI. Withdrawal from the contract

1. The customer who has concluded a contract outside his business activity as a consumer has the right to withdraw from the contract.

3. The withdrawal period is 14 days.

from the conclusion of the contract.

VII. Rights arising from defective performance

SCOPE OF APPLICATION OF THE COMPLAINTS PROCEDURE

COMPLAINT

1. If a defect occurs in the accommodation and related services, the customer or guest is entitled to complain/claim the defect directly according to the complaints procedure of the accommodation provider. For the avoidance of doubt, the current complaints procedure is accessible to the customer by a direct link to the website of the accommodation provider within the order interface. The customer undertakes to ensure that a third party other than the customer (guest - voucher holder) becomes familiar with the complaints procedure of the relevant accommodation provider.

2. To claim a performance claim under the contract concluded between the customer and the operator, i.e. if a defect in the operator's performance occurs that is not resolved (i.e. complaints about the quality and scope of services on site) in accordance with the accommodation provider's complaint procedure, it is applied and handled in the manner and procedure specified above (hereinafter also referred to as a " defect "), i.e. the customer is entitled to claim the defect with the operator (hereinafter also referred to as a " complaint "). The written complaint contains in particular:

1. identification data of the ordering party, including name, surname, address of the place of delivery of the voucher;
2. precise and unambiguous identification of the voucher that is the subject of the complaint,
3. detailed description of the defect in performance,
4. the choice of a claim for defects according to these conditions,
5. date of writing the complaint and the customer's handwritten signature,

3. If the customer does not exercise the option of claim under these terms and conditions within the scope of the complaint, the operator is entitled to decide on the option of claim itself.

METHOD OF FILING A COMPLAINT AND PLACE FOR FILING IT

LIABILITY FOR DEFECTS

5. The operator is liable for defects in the service (performance) and for defects in the voucher consisting of incorrect data provided on the voucher upon its receipt by the customer.

COMPLAINT DEADLINE

COMPLAINT HANDLING METHOD

8. If it is a defect that can be removed, the customer has the right to have it removed free of charge, in a timely and proper manner.

VIII. Delivery

1. The Parties may deliver all written correspondence to each other via electronic mail.

IX. Personal data

1. Information on personal data protection can be found in a separate document - Personal Data Protection Policy, which is located on the online store's website.

X. Out-of-court dispute resolution

XI. Final provision

2. The operator is not liable for damages that he/she did not cause.

2. The Operator is not bound by any codes of conduct in relation to the Client.

5. Contractual documentation, including terms and conditions, is archived by the operator.

These terms and conditions are valid from the date of their approval by the Buyer, unless otherwise agreed in writing.