How it works | NajZážitky.sk

What are gift experiences?

What is an experience gift?	An experience gift is a modern way of celebrating birthdays, anniversaries, or simply treating yourself. While these activities have always existed, our experience agency brings them all together in one place with many added benefits. Lately, experiences have become a more exciting alternative to traditional physical gifts. They allow people to experience something extraordinary, often fulfilling a childhood dream, making the gift truly unforgettable.
How do I buy an experience online?	Once purchased through our online store, the experience is delivered as a gift voucher, which serves as the ticket to attend the activity.
Is this suitable as a gift?	Absolutely. Since the experience is presented as a gift voucher and includes an information letter with all the necessary details, it is perfectly ready for gifting. It makes an ideal choice for Christmas, Valentine’s Day, birthdays, name days, or any other special occasion or anniversary.
Who are experience gifts for?	We offer experience gifts for people of all interests and ages. Our selection is diverse, so you’ll find unique gifts for everyone — from adrenaline rushes like tandem skydiving, fighter jet flights, or Formula racing for thrill-seekers, to relaxing experiences like Thai massages and wine tastings for those who prefer peace, or romantic getaways for couples. We also offer options for seniors, children, and corporate gifts. Everyone will find something that speaks to them.

How to order

How do I choose an experience?	You can find our full selection at www.najzazitky.sk, organized into categories based on the type of activity. You can browse and choose an experience that suits your preferences or catches your eye. Each activity includes a detailed description as well as the specific terms and conditions for participation.
What should I do once I've made my choice?	Once you’ve selected an experience, simply add it to your cart by clicking the 'Buy' button. If the activity is available in multiple locations, please choose the one that suits you best. The selected variant will be automatically added to your shopping cart. You will then be redirected to an overview of your selection, where you can either continue shopping or proceed to complete your order at checkout.
I’ve added an experience to my cart. How do I complete the order?	After adding the experience to your cart, proceed to checkout. There, you will need to fill in the required contact information, choose your preferred delivery method, and add an optional note to your order if needed. Once you confirm the order, you will immediately receive a confirmation email with all the necessary details.
I am planning to give this as a gift. Whose details should I provide in the order form?	Please provide your own details in the order form. We need this information for delivery purposes and to issue your payment receipt. The gift voucher itself is universal—it does not display a specific name or the price you paid. Therefore, it is perfectly ready for gifting. If you would like to add a personal touch, you have the option to include a short personalized message during the checkout process.

Payment & delivery

How can I pay for my ordered experience?	When ordering an experience, you have the option to pay via cash on delivery (COD), credit/debit card, bank transfer, or instant bank transfer via our payment gateway. For cash on delivery, you pay upon receiving the shipment. Standard bank transfers require a transfer to the agency's account; we will send the payment details to your email. Card payments and instant transfers are considered immediate. Shipments are dispatched once payment is received—instantly for card and fast-transfer payments.
How and when will the gift voucher be delivered?	Your experience gift voucher can be sent electronically as an E-voucher immediately after payment. Physical vouchers are shipped via Slovak Post, courier service, or Packeta on the day of the order (if placed before 12:00 PM on a business day) or the following business day. If paying by bank transfer, the voucher is sent after the amount is credited to our account. Shipments are typically delivered to your address the next business day. Complete information on shipping costs and delivery can be found on our Shipping Prices & Delivery page.
Can I return a voucher that has already been paid for and delivered?	Yes, a purchased voucher can be returned within 30 calendar days of delivery, provided the Experience Voucher or Gift Card has not been used. Withdrawal from the contract must be made in writing; simply send it to us via email.

<td style="vertical-align: top; padding-right: 20px; width: 30%;">
 How can I pay for my ordered experience?
 </td>
 <td>
 When ordering an experience, you have the option to pay via cash on delivery (COD), credit/debit card, bank transfer, or instant bank transfer via our payment gateway. For cash on delivery, you pay upon receiving the shipment. Standard bank transfers require a transfer to the agency's account; we will send the payment details to your email. Card payments and instant transfers are considered immediate. Shipments are dispatched once payment is received—instantly for card and fast-transfer payments.
 </td>
 </tr>
 <tr>
 <td style="vertical-align: top; padding-right: 20px;">
 How and when will the gift voucher be delivered?
 </td>
 <td>
 Your experience gift voucher can be sent electronically as an E-voucher immediately after payment. Physical vouchers are shipped via Slovak Post, courier service, or Packeta on the day of the order (if placed before 12:00 PM on a business day) or the following business day. If paying by bank transfer, the voucher is sent after the amount is credited to our account. Shipments are typically delivered to your address the next business day. Complete information on shipping costs and delivery can be found on our <a href="https://www.najzazitky.sk/en/shipping-prices/">Shipping Prices & Delivery</a> page.
 </td>
 </tr>
 <tr>
 <td style="vertical-align: top; padding-right: 20px;">
 Can I return a voucher that has already been paid for and delivered?
 </td>
 <td>Yes, a purchased voucher can be returned within 30 calendar days of delivery, provided the Experience Voucher or Gift Card has not been used. Withdrawal from the contract must be made in writing; simply send it to us via email.</td>
 </tr>
 </tbody>
</table>

Instant voucher delivery via email

When and how will I receive my experience voucher in PDF format?	If you chose PDF delivery, the gift voucher will be sent to the email address provided in your order as soon as your payment is processed. When paying by card or via instant bank transfer, the voucher is dispatched immediately.
Can I give this experience voucher as a gift right after delivery?	Yes, you can print the voucher and present it as a gift immediately after receiving it.

Gift-boxed delivery

Viete mi poukaz doručiť v darčekovom balení?	Áno, poukaz ti vieme doručiť v elegantnom darčekovom balení poštou, kuriérom GLS, alebo spoločnosťou Packeta.
Ako vyzerá darčekové balenie?	Poukaz ti vytlačíme vo vysokom rozlíšení na kvalitný foto papier, vložíme ho do púzdra z tvrdého voskového papiera a následne do elegantnej tmavej obálky, hodiacej sa na každú príležitosť. Vizuál poukazu aj darčekového balenia si môžeš pozrieť na stránke Darčekový poukaz.

Booking your date

I have a gift voucher. How can I use it and book a date?	You can easily make a reservation on our Booking page. Simply enter your voucher code and contact details, and you will immediately receive the provider's contact information to arrange a specific date for your experience.
Where will the experience take place?	All the necessary information for attending your experience (time, exact location, contact person, etc.) will be sent to your email address once you complete the reservation process.
What if the experience cannot take place on the scheduled date (bad weather or other circumstances)?	For weather-dependent activities, you will be in touch with the provider a few days before the event to confirm if conditions are suitable. If the experience cannot proceed, you will agree on an alternative date together. The same applies to any other circumstances that might prevent the safe execution of the activity.
Can I cancel a confirmed reservation?	A confirmed reservation can only be cancelled under serious circumstances that prevent you from attending. Such circumstances must be reported to the provider immediately. For certain activities with limited capacity or specific requirements, binding cancellation policies are listed in the experience description.

Voucher validity

How long is the gift voucher valid?	Unless stated otherwise, gift vouchers are valid for 12 months from the date of issue. Even with seasonal experiences in our offer, completing them within this validity period is not an issue, provided you plan accordingly.
What if I cannot attend the experience during the validity period due to issues on the provider's side?	In the event that an experience cannot be completed during the voucher's validity due to technical issues on the provider's side (or due to unsuitable conditions for seasonal, especially winter activities), your voucher validity will be extended free of charge to ensure you can enjoy your experience without any problems.

Voucher extension

I won't be able to use my experience voucher in time, is it possible to extend its validity?

Yes, we offer the option to extend your voucher's validity. On our Voucher Extension page, simply enter your voucher code along with the security code found on the voucher, and you can enjoy more time for your adventure, worry-free.

Is there a fee for extending the voucher?

Voucher extensions are subject to the following fees: If your voucher has less than 8 months of validity remaining, you can extend it by an additional 6 months for a fee of 10 EUR. If your voucher has less than 2 months remaining, you can extend it by 6 months for 10 EUR or by 12 months for 15 EUR. If your voucher has already expired, it can be reactivated with a new 6-month validity for a fee of 20 EUR. Please note that if the price of the specific experience has increased in the meantime, the price difference will be added to the extension fee. Please be aware that the option to extend a voucher is not guaranteed.

Exchange your experience

Is it possible to exchange an already purchased experience for another one from NajZážitky.sk?	Yes, you can easily exchange a voucher that hasn't been booked or redeemed on our Experience Exchange page. Simply enter the voucher code you wish to swap. A shopping voucher of the same value will be automatically generated for you, which you can then use to purchase a new experience.
Is there a fee for exchanging a gift voucher?	No, exchanging a gift voucher is free of charge. We do not charge any additional fees for this service.

Open choice gift voucher

What is a gift card?	A gift card acts as a universal voucher with a unique code. When entered during checkout, it applies a discount equal to the card's value to your order. If you're interested, feel free to purchase one here.
How long is the gift card valid?	The gift card is valid for 12 months from the date the order was created.
Can I use the gift card for any experience?	Yes, the gift card can be applied to all experiences across our entire range.
What happens if I don't use the full amount of the gift card?	A gift card can be used across multiple purchases. If you don't spend the full value at once, the remaining balance stays on your account as "store credit" for your next visit.
What if I have multiple gift cards?	If you have two or more gift cards, please contact us via email. We will be happy to merge them into a single code so you can apply the total value in one transaction.
I want to gift a different amount than what is listed on the website.	Can't find the exact amount you'd like to gift? Contact us at obchod@najzazitky.sk and we will gladly issue a custom voucher for your specific amount.

Direct Booking Stays

Can I book a stay for a specific date?	Yes. This is a stay with a fixed date that you select directly during the purchase. In the calendar, you choose an available date, enter the number of guests (including children), and the number of nights. The system will show you available rooms, and you can then choose the level of service — for example, accommodation with breakfast, half board, or full board. Once paid, the reservation is binding.
What is the difference between a Stay Gift Voucher and a Direct Booking stay?	A Stay Gift Voucher is valid for 12 months, and you arrange the specific date with the provider later. A Direct Booking (Fixed Date) stay has a pre-determined date selected at the time of purchase and usually cannot be changed or exchanged.
How do I know if it’s a Gift Voucher or a Direct Booking?	A Stay Gift Voucher is labeled as "Stay Voucher". A stay with a fixed date and immediate confirmation is labeled as "Instant Booking".
Where can I find these stays and the terms and conditions?	View the full selection here: www.najzazitky.sk/en/online-stay-reservation Terms and Conditions for these stays: www.najzazitky.sk/en/terms-and-conditions
I want to check availability first, but it’s a Stay Gift Voucher – what should I do?	If only a Stay Gift Voucher is available for an experience and you want to verify a specific date before purchasing, feel free to contact us via our customer chat or email. We will be happy to check the options for you. Contact details can be found at: www.najzazitky.sk/en/contact

Do you offer experiences for corporate clients?

Yes, we offer a wide range of experiences tailored for corporate clients. Experiences are an ideal form of reward and motivation for employees, helping to build long-term loyalty while improving overall performance and engagement. In addition to individual gift vouchers for specific activities, we also specialize in organizing themed team-building events designed to strengthen team bonds and enhance workplace collaboration.

Why should I choose Najzazitky.sk for my experience?

Our agency, NajZážitky.sk, has been a market leader in experience-based services in Slovakia since 2010. With over a decade of expertise, we have built strong partnerships exclusively with verified providers. This long-term collaboration, combined with our extensive experience, allows us to guarantee a high level of satisfaction for every customer. We are here to bring you unforgettable experiences that you can fully rely on.

We pride ourselves on efficiency, offering elegant gift-boxed delivery within 24 hours on business days for orders placed before 1:00 PM. We also provide an instant E-voucher option in PDF format, available anytime—including weekends and holidays. Our gift vouchers are valid for a full 12 months with an easy extension option. Additionally, we guarantee a free exchange for any other experience to ensure your absolute satisfaction.